Shipping and Returns

Last updated February 11, 2024

 

SHIPPING

For each item and order, the product page and the checkout page will provide specific shipping information.  Generally, we ask the customer to pay shipping for orders under a certain threshold amount and we provide free shipping for orders over that threshold.   Free shipping is generally provided for the least expensive ground shipping available.  Specifically, if your order is $40 or more, we will ship it free of charge to a U.S. address. Orders under $40 will be charged a nominal shipping and handling fee of $8.00 for U.S. shipping. Customers in Canada and U.S. Territories will pay a shipping fee based on real-time USPS calculations. Currently, we do not sell and ship outside the U.S., its territories and Canada.  We make every effort to ship within two business days of your order.  However, as this is a small business with limited personnel, occasionally there may be delays in order fulfillment due to personnel working in the studio or traveling to source raw materials.  If a significant delay is anticipated, we will notify customers in the information banner, on the checkout page, and/or by email after the order is placed.  If we receive notice from the customer before shipping that the delay is unacceptable we will provide a full refund to the original payment method.  For any shipping concerns, please contact us at GhostRiverWoodArt@gmail.com.

 

RETURNS

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition in which you received it.  You must pay the return shipping costs.  Once we approve the return and receive the item in good condition, we will issue a refund minus any shipping costs charged at the time of your original order (this does not apply to items purchased with free shipping).

 

To start a return, please contact us at GhostRiverWoodArt@gmail.com.  In your email, include your name and order number and the reason for return*.  Note that returns will need to be sent to the following address: Ghost River Wood Art, 1923 Brooks Bend Rd, Collierville, TN 30817-0867

 

If your return is accepted, we’ll send you instructions on how and where to send your package. The purchase price of items sent back to us without first requesting a return will not be refunded.

 

You can always contact us for any return question at GhostRiverWoodArt@gmail.com.

 

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.  If more than 15 business days have passed since we’ve approved your return, please contact us at GhostRiverWoodArt@gmail.com.

 

*Note:  To comply with the 14-day right of withdrawal period under the European Union Consumer Rights Directive, EU customers do not need to provide a reason for return.